About Connect Cause

Your Cause. Our Mission.

Let’s Work Together

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Our Mission

Connect Cause empowers nonprofit organizations by delivering reliable, affordable, and mission-aligned technology solutions. We specialize in managed IT services, cybersecurity, Voice over IP (VoIP), cloud infrastructure, and application development, all tailored specifically for nonprofits. With flat-fee pricing and unlimited support, our nonprofit clients never have to choose between staying secure and staying on budget. From IT strategy and project management to cloud migrations and database development, our experts ensure technology becomes a success driver, not a roadblock. We partner with leading software vendors to offer exclusive nonprofit discounts, and we manage every aspect of technology, on premises or in the cloud, so nonprofits can focus on what matters most: their mission. Whether you’re a growing nonprofit or a national organization, Connect Cause helps you do more with less through strategic IT leadership and responsive support.

Our Story

Connect Cause was originally founded as a telecommunications and service provider. Over time, we discovered that IT support gaps were the real barrier for mission-driven organizations. That realization inspired us to pivot and build our model around managed IT services tailored specifically for nonprofits. Today, our focus is helping nonprofits operate more efficiently and securely through services like VoIP, cybersecurity, cloud support, helpdesk solutions, and more.

When your staff hits a technical issue, they need fast, friendly help, without waiting or worrying. Our U.S.-based helpdesk team is always just a call or click away, offering unlimited support for issues big and small. Whether it's a printer problem or a software crash, we resolve tech issues quickly so your team can stay productive and stress-free. For nonprofits, responsiveness and reliability make all the difference, and that's exactly what we deliver.

Nonprofits often juggle multiple systems, platforms, and networks. We simplify it all. Our team manages everything from cloud storage and productivity tools like Office 365 and Google Workspace, to physical servers, secure Wi-Fi, and backups. With Connect Cause, you get seamless performance and a unified tech environment without the stress of doing it all yourself. We take the complexity out of IT, so you can focus on advancing your mission.

Cyber threats evolve quickly, and nonprofits are not immune. That’s why we take a proactive stance with 24/7 threat monitoring, firewall management, vulnerability assessments, and compliance support. We don’t just respond to threats—we anticipate them. From training your staff to securing your network, we create a safer environment for your mission to thrive. The result? Fewer disruptions, stronger donor trust, and better protection for everything you've worked hard to build.

Your phone system should work as hard as your team does. Our VoIP and Unified Communications services are built for nonprofits that need flexibility, reliability, and affordability. Whether your staff is remote, hybrid, or all under one roof, we’ll set you up with easy-to-use, cost-effective tools that keep your team connected and professional. Plus, we handle everything from setup to support, so you don’t have to.

Technology should serve your mission, not stall it. We help nonprofits develop clear IT roadmaps that align with your goals, timeline, and budget. From evaluating your current infrastructure to forecasting future needs, we offer unbiased, strategic guidance every step of the way. Our consulting team helps you plan smarter, spend wisely, and use technology to extend your impact, not your workload.

Why It Matters

Nonprofits face unique challenges:

We bridge those gaps with a flexible, flat-rate model that eliminates unexpected IT costs and gives nonprofits peace of mind with reliable, mission-aligned technology.

Our Values

compliance management for non-profits
technical support for non-profits
Community-first: We serve organizations that serve others.
technical support for non-profits
Transparency: Flat-rate pricing—no surprise bills.
technical support for non-profits
Reliability: Proactive monitoring and consistent support.
technical support for non-profits
Collaboration: We believe in strong partnerships, not just vendor relationships.
PC Mac support
technical support for non-profits
Gain visibility
technical support for non-profits
Improve business continuity
technical support for non-profits
Reduce risks and downtime
technical support for non-profits
Test your systems
technical support for non-profits
Enhance performance
technical support for non-profits
Resolve problems quickly

Meet the Team

At Connect Cause, we’re powered by passionate people committed to serving nonprofits with excellence. Meet some of our core team members who help lead, support, and deliver impact to the organizations we serve:

Leadership Team

Ahmad Eied

Founder / CEO

Paul Bender

Chief Technology Officer

Lisa Branch

Operations Manager

Tech Team

Devon Glasgow

Senior Systems Engineer

Kristin Haddix

Project Manager

Josh Leonard

Client Success Manager

Ryan Merritt

Systems Administrator II

Sales and Marketing Team

Joseph Bakey

Technical Sales Executive

Clarissa Epps

Content Creator

Blake Freeland

Marketing and Communications Manager

Finance Team

Lindsay Luckett

Senior Accountant

These individuals represent just a portion of the people who make Connect Cause exceptional. Behind them is a growing team of over 50 technology partners, engineers, helpdesk technicians, developers, and nonprofit IT specialists located across the U.S. and abroad, all working every day to ensure our clients receive world-class service and support.

Impact & Success Stories

Here are just a few ways that we’ve made a difference for nonprofits.

– Helped a nonprofit cut helpdesk tickets by 50% through proactive support.

– Migrated a mid-sized organization to cloud-based tools, boosting productivity and collaboration.

– Deployed secure VoIP systems that saved a client over 40% on communication costs.

– And plenty more. Contact us today to see how we can help your nonprofit!

A Word from Our Nonprofit Partners

Connect Cause has decentralized our Tech Support. Passage Home is no longer at the whim and availability of a singular tech expert. All of our staff now have virtually instant access to technical expertise and support via email and phone. With a large, mostly mobile workforce, the ability for Connect Cause to provide support to Passage Home staff at any time and at any location has created efficiency and confidence within our programs. It’s as if our technical support went from a two-lane highway with an accident on the side, to high-speed mass transit overnight.

Seth F.

Connect Cause has been instrumental in transforming our technological landscape, empowering our staff to focus more time on providing exceptional care and support to our primary focus—our residents. Their dedication, expertise, and proactive approach have seamlessly integrated cutting-edge solutions that have enhanced our efficiency, communication, and overall resident and team member experience. Connect Cause’s technicians are prompt, reliable, and professional, and it is obvious that they truly care about, and are invested in, our entire community. With their reliable support and innovative strategies, our community fosters a connected, secure, and vibrant environment to help enable us to meet our mission to enrich and improve the lives of our residents and those connected to our community.

Gary L.

Connect Cause has been amazing support to the nonprofit I work for. They are fast to assist with any need or technical issue I find myself into. I am honestly not sure what I would do with out this amazing team! Everyone I have worked with is kind, professional and supportive. I wish I could give you a 6 out of 5. Thank you for all you do to help make this world a better place!

Jenna B.

We were in total chaos when it came to our network system, to be honest. The whole system was like it was in shambles. Every time you turned around, something was down. [Connect Cause] worked with us to update all of our modems, our routers and everything. All of our access points. Connect Cause is always right on time resolving our agency issues. Thank you for your hard work and diligence to provide excellent service!

Vickie B.

I was born and raised in North Carolina and I’ve been working with technology since I arrived in Research Triangle Park over a decade ago. What I love most about the work we do at Connect Cause is how we leverage technology to help organizations in the nonprofit sector who make a significant and positive impact on our community. “Your Cause. Our Mission.” is more than just a slogan for us, it is at the heart of our ethos as a constant driving force behind everything we do. The ripple effects of empowering nonprofits like we do adds an element of care, compassion, and commitment to our daily mission that makes the work that much more meaningful and rewarding. Not only do we get to work with wonderful people and cool technology every day, but we get to do it in service of a greater good and a higher calling, and well, you just can’t beat that!

Joshua LeonardAssistant Manager - Technical Services

[Connect Cause] understood that we're a grant-funded agency and were willing to work with us because they knew we needed the services. They're getting some computers working that we haven't had working in two years, making sure all of our stuff is secure and safe!

Felicia G.

I started working for Connect Cause after 10 years of experience working in the nonprofit sector. That experience has made me very aware that those who are doing some of our community’s most important work are lacking the technology that most take for granted. Majority are suffering with budget restrictions, capacity issues, funding gaps and must learn how to do their job by “making do” while productivity suffers. Working at Connect Cause has given me an opportunity to empower some of those organizations to do more good in the community through our ability to provide budget friendly solutions that optimize workflow efficiency and improve overall organizational productivity. I truly believe that Connect Cause is affecting change through the power of technology!

Lisa BranchOperations Manager

Connect Cause has taken us from 0 to 100 in a positive way. For the nonprofit I work for, it is critical to have the best of the best when it comes to IT and Phone services. Everyone at Connect Cause does whatever they can to help resolve any issues, answer any questions, and keep us informed. They are VERY responsive and provide you with professional guidance! I am so thankful my organization crossed paths with them. Thanks everyone and keep up the fantastic services!

Ruby S.

Frequently Asked Questions (FAQs)

What is Connect Cause?
Connect Cause helps nonprofits maximize their impact with flat-rate, unlimited IT support. We provide managed services, VoIP, cybersecurity, and cloud solutions designed for nonprofit budgets. Our mission is to make technology your advantage.
Who does Connect Cause serve?
We partner exclusively with nonprofits regardless of size. Our team understands the unique challenges nonprofits face, such as limited budgets, compliance requirements, and the need for reliable technology to support staff, volunteers, and donors.
How is Connect Cause different than other IT providers?

Connect Cause focuses solely on nonprofits. We understand nonprofit budgets and create affordable solutions. We help you meet donor, board, and compliance expectations, and we provide mission-first support with staff who genuinely care about your cause.

How much do your services cost?
Every nonprofit is different, so we provide customized plans. We’ll work with you to understand your needs and budget, then create a transparent, predictable pricing structure. No paying for what you don’t need. And no surprise costs.
What if we already have an IT staff?
We can fully manage your IT or supplement your existing team. Many nonprofits find it helpful to have us handle day-to-day support and cybersecurity, so internal staff can focus on strategy and mission-driven projects.
Can you help us transition from outdated systems?

Yes. Many nonprofits come to us when their systems are outdated or no longer supported. We handle migrations, upgrades, and training with minimal disruption to your daily operations.

What if my nonprofit has a small budget?
That’s exactly why Connect Cause exists. We specialize in helping nonprofits stretch their dollars while getting reliable, secure technology. Our solutions are scalable, so you don’t pay for more than you need.
What services do you offer?
We provide a full range of managed IT services tailored to nonprofit needs, including: Managed IT Support, Cybersecurity Protection, and Voice Over IP (VoIP).
How do we get started?

It begins with a conversation. We’ll listen to your challenges, review your current systems, and recommend a plan that fits your nonprofit’s goals and budget. Contact us today to schedule a consultation.

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