Why Choose Connect Cause
EXPERTISE
Our experienced and expert technicians, architects and engineers are certified across all major systems—hardware and software. They’re on top of the latest innovations, in touch with the right knowledge sources and working with those technologies every single day.
Learn more about how Connect Cause is changing the game with its FLAT-FEE pricing
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SCOPE OF SERVICES
Every Corner of your Infrastructure
Connect Cause provides ground-floor consulting, strategy and IT architectural services. We’ll take responsibility for some or all of your IT assets, including license optimization, maintenance and upgrade, monitoring and more. We’ll host your network, defend your security and build and augment your applications.
CLIENT CARE
Whatever You Need, Whenever You Need It
Top-quality service is evident in every aspect of our work, especially in our help desk and support services. We handle every level of support, every second of the day. That includes everything from simple password resets to Level 3 support issues.
ACCOUNT MANAGEMENT
A key part of our relationship with you is our account management team. You’ll have an account manager permanently assigned to you. Your account manager will get to know you, your systems, processes, culture and—most importantly—your people.
REMOTE HELP DESK AND ON-SITE SUPPORT
Most issues can be handled remotely. If you need us on-site for any reason, we’ll be there.
EASY TO UNDERSTAND PERFORMANCE REPORTS
Reports don’t help if you can’t understand them. We transform the huge amounts of data we receive about your operation into straightforward, graphical reports you can plan on.
Ensure your desktops are running properly, and that they’re only used by authorized people. We’ll keep an eye on every machine for performance and authorized use.
DESKTOP SECURITY AND PERFORMANCE MONITORING
Threats are everywhere. We establish an ironclad wall of protection against any threat, anytime. And it’s backed up by an equally tough Service Level Agreement.
MALWARE PREVENTION
Know what you’re spending and why. Our flat fee gives you a simple, stable way to budget IT operational expenses. Whether you add or contract services, you always know the impact.
Spot and stop problems before they occur. Our around-the-clock monitoring ensures peak performance. And we’re continually checking to ensure your systems and software are always up to date.
PREDICTABLE MONTHLY COST,
SCALABLE LEVEL OF SERVICE
PROACTIVE MONITORING AND MANAGEMENT
The performance of every aspect of your infrastructure—network, telephony, desktops and the rest—is guaranteed by our flexible SLAs.
POWERED BY THE BEST IN THE BUSINESS
BROAD RANGE OF SERVICE LEVEL AGREEMENTS
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